Category Archives: Privacy

Don’t seek to know everything about your customer

I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around. Then they undo all of that good work by pestering us with customer service surveys … Continue reading

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Challenging times for the ICT industry

Last month I wrote about the collection of personal information by business and government and compared the loss of privacy to George Orwell’s predictions for 1984 (see “Living as far from 1984 as Orwell”).  Barely had I written the post … Continue reading

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You should own your own data

In virtually every country there is a debate around privacy, driven most recently by the rise of Big Data, social networks and technology more generally.  Without doubt, the major technology companies recognise the value of the information they are collecting … Continue reading

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