Category Archives: Information Management

Post-truth surprises

Unexpected election results around the world have given the media the chance to talk about their favourite topic: themselves! With their experience running polls, the media are very good at predicting the winner out of two established parties or candidates … Continue reading

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Serendipity

Information overload is as much an overwhelming feeling as it is a measurable reality. We often feel an impossible obligation to be across everything, which leaves us wanting to give up and absorb nothing that hits our various screens. Despite … Continue reading

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My digital foundations #1

It’s almost impossible to live these days without a plethora of digital identities that enable us to do almost everything. Whether it be our television, gaming, social media, travel or family security, we depend on all of these things to … Continue reading

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Behind the scenes

Before the advances of twentieth century medicines, doctors were often deliberately opaque. They were well known for proscribing remedies for patients that were for little more than placebos. To encourage a patient’s confidence, much of what they wrote was intentionally … Continue reading

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Don’t seek to know everything about your customer

I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around. Then they undo all of that good work by pestering us with customer service surveys … Continue reading

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Trading your way to IT simplicity

Stop reading now if your organisation is easier to navigate today than it was 3, 5 or 10 years ago.  The reality that most of us face is that the general ledger that might have cost $100,000 to implement twenty … Continue reading

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Your personal cloud meets the enterprise

In organisations around the world employees are accidently merging their personal and professional cloud applications with dire results.  Some of the issues include the routing of sensitive text messages to family members and the replication of confidential documents onto the … Continue reading

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